How to Fix “Failed to connect to server; verify SBOCOMMON database” Error During SAP HANA/SQL Database Upgrade
🎯 Issue Description
During the upgrade process of the HANA or SQL database
in SAP Business One, the following error may occur:
“Failed to connect to server; enter a valid server name,
user ID, and password. Verify that you have the SBOCOMMON database and try
again.”
This error indicates that the upgrade tool is unable to
establish a proper connection with the database server, typically due to user
session, cache, or permission issues.
✅ Solution Steps
Follow the steps below in sequence to resolve this issue:
🔹 Step 1: Switch to a
Different RDP User Account
Purpose:
A corrupted or misconfigured user profile may prevent the upgrade tool from
connecting to the server.
Action:
- Log
out of the current Remote Desktop session.
- Log in
using a different RDP user account with administrative rights and access
to SAP upgrade utilities.
- Re-run
the upgrade process.
Note:
If the issue does not occur with the new user, the problem is likely tied to
profile-specific settings or temporary files.
🔹 Step 2: Clear SAP
Temporary Files (First copy these temp file and paste other location)
Purpose:
Cached or corrupted temporary files in the user's local directory can interfere
with upgrade processes and authentication.
Action:
- Open File
Explorer on the affected user's RDP session.
- Navigate
to the following folder:
C:\Users\<AffectedUsername>\AppData\Local\Temp\sap\
Replace <AffectedUsername> with the actual Windows
username experiencing the issue.
- Delete
all files and folders under this path.
Caution:
- Do not
delete files outside the sap subfolder.
- Make
sure SAP applications are closed before performing this action.
⚠️ Important Notes & Best
Practices
- 🛡️
Backup & Downtime: Always ensure proper backups of the system
and database are in place. Schedule downtime if working in a
live/production environment.
- 👤
Permissions: Ensure the user account has sufficient privileges to
access the database server and perform upgrades.
- 🗂️
Database Check: Double-check that the SBOCOMMON database
exists and is accessible from the machine running the upgrade.
- 🌐
Network Access: Verify that there are no firewall or network issues
blocking connectivity to the database server.
✅ Result Expected
After performing the steps above, the upgrade tool should be
able to connect to the database server successfully, and the upgrade process
should proceed without the connection error.
0 Comments:
Post a Comment
pawarsolution