Realtime Biometrics - FAQ
# When data is not downloading from the machine and shows data download complete?
1. First Check Date and time of Machine and
2. Register the dll of Machine in System32 and SysWOW64.
3. Please Check your LAN Connection and Lan wire it should be properly inserted into the machine LAN Port
and your Switch or modem then check the pinging of machine for pinging type ping in run or cmd
and machine Ip address.
4. Check the model of the Machine if the model name is Unknown then go to hardware setup and download
enroll if the detail is not Complete Then, Change the model and try this process until it shows complete
enroll data.
# If data is not Processing?
Check the path C:\Program file\Rssolutions\realsoft\macdatafiles.
# If in a report is showing (X) in a shift?
Generate the shift of that month then process the data.
# If in a report is showing absent in status and in or out is coming?
Please check the policy hence any person doesn’t enter the wrong details in setup, Category, and shift
detail.
# If our time is not showing?
If our time is not showing in reports then please check the shift master do you have to enter the
overtime option if no then you should enter some time in this option but not necessarily everyone
in go to before shifting hours.
# If over time is not showing in the report?
Please Check the employee master did you select Y in OT allowed or do you give the Overtime hours in
shift master.
# If the report is coming blank?
1. Check Processing Path or machine Connectivity.
2. Company id should be in 2 digits.
3. Employee detail (card no should be in 8 digits and all red mark fields must be filled ).
4. Machine Number should be the same in software and machine and please check the date and time also in the machine.
# Active X Component?
The open file location of Realsoft.exe then open all registration folders open and copy all files then pest in
windows/ system32 and SysWOW64 then register 1reg, 2reg, and 3reg files with run as administrator.
Install the .NET framework for the as compatible version of windows.
# It is showing unable to create DSN?
Check the software is installed properly or not then copy the ODBCTOOL.DLL file from the software installed
folder and paste in system32 and SysWOW64 then type cmd run as administrator type the command
regsvr32 obdctool.dll and enter. it will show registration successfully then go to the control panel-administrative
tools. check DSN Which is created by the name dsnAccessArms. If it's not working then contact with
Customer support center.
# It is showing EOF and BOF errors!
Go to employee master and check all mandatory fields (*) are fields are filled or not if it's not filled then
please fill properly all options.
# It is showing the error “ type mismatch “ while generating the shift!
Firstly check the regional and language setting in the control panel it should be in English (United States) then
save it and regenerate shift.
# What to do if you are going to open the software and it will show a type mismatch
ARMS 13 error?
Open the database file which is ARMS.mdb the password is arms2721954 then open the fltbl table and
Press Ctrl+A and then press delete, then check.
# When data is downloaded from t5n it shows data parameters are not valid?
Download all data into a pen drive then clear the history log from the machine then punch in the machine it will work
properly.
# How to take database backup?
In win XP click on software icon properties click on find target then copy ARMS.mdb and mcdatafile.
Restore process also will be like this. (paste the backup)
# How to take a report in excel File?
Go on the report there will be an option to export the report daily or monthly in an XLS file or directly from
Reports tab on the software Reports/(Export daily/weekly/monthly).
# How to break MANAGER CONFIRM in the machine?
T52 ,T60, c110ta, c121ta (menu-24406083-ok-87654312-ok-advance-ok-device-ok- manager cancel(to last)-
ok-continue-ok-then escape)
c101ta (menu-24406083-ok-87654312-ok user ok manager clear all manager)
t5, - menu-24406083-ok-87654312-ok user ok manager clear all manager
t5n, t6 Only by Software
# How to reset the machine Password ?
You can reset the machine password by connecting the machine with your system through LAN or USB
cable after connecting the machine go to setup hardware Setup connect the machine.
(Choose connection mode USB or can then click on remove all admin).
# How to reset software user a password RSS?
Take fresh ARMS then take the backup of software ARMS open backup ARMS password is arms2721954
Then delete PDW & PWDRPT then right-click and import the fresh ARMS select PWD and PWDRPT then OK
replace the ARMS into software backup then Open Software Password will be reset.
# How to take backup in win 7 and earlier models?
Go to C drive /User(then select the admin user – show all hidden files)/AppData /local/Virtual store/
Program files/Realsoft 10.2/(take arms and mcdatafiles).
When you want to restore the backup go to the same path and paste the file here.
[C:\Users\realtime\AppData\Local\VirtualStore\Program Files (x86)\RS Solutions\Realsoft 10.2]
# When go to data transfer and error Run time error ‘13’ type mismatch?
Open the machine setup and check the password and machine no.
# What to do if the report is showing all zeros (0) or the Database gets corrupted?
In Some cases when ARMS (Database file) size becomes more than 1.9GB, it gets Corrupted.
Database Repair Steps :
1-To repair the Database we need a fresh Arms File. Default Size of Arms.mdb is 3084
2-Delete Some tables from fresh Arms as follows-
Cat MST
Comp must
Deposit
Desmet
Empmst
file
Genesis
Machine
Machines
Leave bal - all leave the file
ManPunch
Pcode
Pedata
PwdRPT
Salarymaster - all S name file
then right-click and import file and then click access database and import all delete the files from backup ARMS
Some Important Links
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Realsoft school all Error Videos and paly list - Click here
Realtimessa Videos playlist - click here
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Government Sector configure the Adhar Enabled Biometrics - Click Here
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Realtime Support mail id :
support@realtimebiometrics.com
Dealer Support No
8744094409
User Support No
8743874334
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